Ticket Regulation

REGULASI TIKET JAKARTA FILM WEEK 2025:

1. Jakarta Film Week tickets are free with limited seats.
2. Tickets are available through online reservations and On-The-Spot.
3. Online ticket reservations can be accessed through the “Tix Events” page on the TIX ID app, while on-the-spot ticket reservations are only available on the specified screening dates and venues.
4. TIX ID applies a convenience fee of IDR 4,000/ticket, which will be charged to online reservation users.
5. Each transaction allows a maximum of 3 movie tickets. One ticket per movie is valid for one person only, and ticket collection cannot be delegated.
6. Spectators are required to fill in their personal data, online via “Tix Events” page on the TIX ID app for online reservations, and on-site for the on-the-spot registration, fill in the data on the date and location of the film.
7. For audiences who already have online reservations:
   1.  Ticket redemption will take place at the Jakarta Film Week registration desk according to the chosen program’s date and location. 
   2. Audiences must present the ticket reservation confirmation (from TIX ID) at the Jakarta Film Week registration desk.
   3. The registration desk will open 60 minutes before the program begins.
   4. Online reservation tickets will be considered void if not redeemed within 15 minutes before the program begins and will be given away as On-The-Spot tickets.
8. For audiences who want to get On-The-Spot tickets:
   1. Arrive on the specified date and program location.
   2. Provide personal information.
   3. The registration desk will open 30 minutes before the program begins.
   4. The number of tickets is limited for each title and the queue system is based on who comes first.
9. For films with age classifications of 17+ and 21+, audiences must show their ID at the registration desk as per the reservation data.
10. If there are any changes to the age limit classification policy, please refer to the final updates announced by Jakarta Film Week via TIX ID (changes to event details) and Instagram Stories.
11. Seating will be based on availability.
12. Registered tickets cannot be refunded, canceled, transferred, or exchanged for the next screening. 
13. TIX ID and Jakarta Film Week are not responsible for any errors made by the audience during ticket registration and do not accommodate ticket replacement under any circumstances.
14. If an audience member violates the event rules set by the organizer, the organizer has the right to ask the audience member to leave the event venue at any time.
15. The audience agrees to indemnify and hold harmless Jakarta Film Week and its affiliates from and against any and all claims, demands, liabilities, damages, or losses, including legal costs, arising as a result of or in connection with:
    1. Property or facility damage;
    2. Violation of these regulations by the audience;
    3. Violation of other rights or obligations; and/or
    4. Any actions by the audience, whether negligent, unlawful, or otherwise.
16. The audience is responsible for the safety and care of personal belongings during the event. The organizers are not responsible for:
    1. Any lost or misplaced items;
    2. Damage to and loss of personal property; and
    3. Legal violations and criminal actions committed by the audience.
17. The audience agrees that the organizers may postpone, reschedule, or cancel the event with prior notice.
18. By reserving tickets, the audience accepts and agrees to the terms, conditions, and audience regulations, including those related to cancellation policies or schedule changes.
19. Jakarta Film Week has the right to use documentary footage during the festival, including footage in which you may appear.
20. The audience is willing to comply with all regulations in effect at Jakarta Film Week.
21. All the above terms are subject to change at any time, in accordance with Jakarta Film Week’s policies.